Frequently Asked Questions

Where can I purchase Stockland Gift Cards?

Stockland Gift Cards can be purchased from the Stockland Shopping Centre Customer Service Desk.

Can I exchange my Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I return or refund a Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can more value be added to a Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

What are the Gift Card Terms of Use?

The Gift Card Terms of Use set out all of the conditions governing the use of our Gift Cards. They contain important information that should be read and understood before you purchase or use a Gift Card. Please take time to view the complete set of terms and conditions at stocklandgiftcards.viisolutions.com.au .

Where can Gift Cards be used/redeemed?

Stockland Gift Cards can be redeemed at participating retailers in Stockland Shopping Centre. Terms, Conditions and exclusions apply. Please read the Stockland Gift Card Terms of Use for full details. Stockland Gift Card Terms of Use are available at stocklandgiftcards.viisolutions.com.au

Is there anything I can’t use my Gift Card for?

Yes, there are some restrictions that apply. You are unable to use your Gift Card for credit card payments, store credit or purchasing gift vouchers and gift cards. If you would like further information you can refer to the Gift Card Terms of Use for a complete list of product and service exclusions which is available on our website at stocklandgiftcards.viisolutions.com.au or you are more than welcome to ask one of our staff at the Customer Service Desk in Stockland Shopping centres.

How many times can I use my Gift Card?

You are free to use this card as many times as you like until the balance is zero. If you do make a purchase that exceeds the remaining balance on your Gift Card our retailers do allow split payments.

How do I get a list of transactions made with my Gift Card?

The easy way to check your balance and transaction history is to go online at stocklandgiftcards.viisolutions.com.au

Do Stockland Gift Cards expire?

They do expire; our Stockland Gift Cards are valid for use for 36 months from the date of activation.

My Gift Card is lost or stolen?

Once Gift Cards are activated, they should be treated like cash; any lost or stolen cards cannot be replaced or refunded.